Terms of Service

1. Eligibility and Your Account

You must be at least 18 years old and able to form a binding contract to use the Services. You agree to provide accurate, complete registration information and keep it current. You are responsible for all activity under your account and workspace, including activity by team members you invite, and for safeguarding credentials — we strongly recommend enabling two-factor authentication or passkeys. Notify us immediately of any unauthorized use. We may suspend or terminate accounts registered with false or incomplete information.

2. The Services

DetailAIO provides business operations software for vehicle detailing businesses: scheduling and appointments, customer management, catalogs and inventory, staffing and time tracking, payments, messaging and telephone features, public booking pages, and AI-assisted tools. We may add, change, or remove features as the platform evolves; if a change materially reduces core functionality you pay for, we will provide reasonable notice.

3. Subscriptions, Fees, and Taxes

• Paid plans and add-ons (such as phone lines) are billed in advance on a recurring basis through our payment partners, using the payment method on file. Fees are stated before you subscribe.
• You can cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law.
• We will give reasonable prior notice of price changes, which apply from your next billing period.
• Fees are exclusive of taxes. You are responsible for identifying and remitting taxes that apply to your business and its sales; we may collect taxes on our fees where required by law.

4. Payments Processing

Payment processing for your customers’ transactions is provided by third-party payment processors (such as Stripe) and is subject to their terms, including the Stripe Connected Account Agreement. DetailAIO is not a bank, money transmitter, or payment processor. You are responsible for the goods and services you sell, for your refund and cancellation policies, and for chargebacks, disputes, and reversals arising from your transactions.

5. Communications and Text Messaging

• You consent to receive service-related communications from DetailAIO — including emails and text messages about your account, security, appointments, and operations. Text message frequency varies; message and data rates may apply; reply STOP to opt out or HELP for help.
• When you use the Services to message or call your customers, you are the sender. You are responsible for obtaining any consent required by law (including the TCPA and similar laws) before messaging, calling, or recording calls with your customers, for honoring opt-outs promptly, and for the content of your communications. Messaging through the Services must be transactional and service-related unless you have the required consent for anything more.
• Telephone and messaging features depend on third-party carriers and networks; we do not guarantee delivery, and carriers are not liable for delayed or undelivered messages.

6. Your Content and Data

You retain all rights to the data and content you and your team store in your workspace — customer records, appointments, catalog items, photos, messages, and files (“Your Content”). You grant DetailAIO a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and back up Your Content solely as needed to provide and improve the Services. You are responsible for the accuracy and lawfulness of Your Content, including having the right to store your customers’ information. Our handling of personal information is described in the Privacy Policy. We may remove content that violates these Terms or the law.

7. AI-Assisted Features

The Services include AI-assisted features (such as the Flow assistant) that generate content, summaries, suggestions, and can take actions you direct. AI output may be inaccurate or incomplete — review it before relying on it, especially for pricing, scheduling, and customer communications. AI features do not provide legal, tax, or professional advice. You are responsible for actions taken in your workspace at your direction, including through AI features.

8. Acceptable Use

You agree not to, and not to permit anyone to:

• Use the Services for any unlawful purpose or in violation of these Terms;
• Send spam, unsolicited marketing, robocalls, or any communication that violates telemarketing, anti-spam, or consumer-protection laws;
• Access another business’s workspace without authorization, or attempt to bypass role, location, or other access controls;
• Probe, scan, or test the vulnerability of the Services, interfere with their operation, or circumvent security or technical limitations;
• Scrape, harvest, or copy data from the Services except through features we provide for that purpose;
• Upload malicious code or content that infringes intellectual property, privacy, or other rights;
• Resell, sublicense, or white-label the Services without our written agreement.

We may investigate violations and suspend or terminate access for conduct that harms the Services or other users.

9. Third-Party Services

The Services interoperate with third-party services — payment processors, telecommunications carriers, email providers, mapping providers, sign-in providers, and AI model providers. Your use of those services may be subject to their own terms, and we are not responsible for third-party services or linked websites. Disputes with a third party must be resolved with that third party.

10. Intellectual Property and License

DetailAIO and its licensors own the Services and all related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes while these Terms are in effect. No rights are granted to our trademarks. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11. Term, Suspension, and Termination

• You may stop using the Services and close your account at any time.
• We may suspend or terminate access with reasonable notice, or immediately for material breach, unlawful activity, non-payment, or risk to the Services or other users.
• Upon termination your license ends. For a reasonable period after closure (except terminations for unlawful activity), we will make workspace data available for export on request, after which we may delete it as described in the Privacy Policy.
• Sections that by their nature should survive — including Your Content licenses needed to wind down, fees owed, disclaimers, limitations of liability, indemnity, and dispute resolution — survive termination.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NOT BE LOST. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DETAILAIO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIVE HUNDRED U.S. DOLLARS ($500). THESE LIMITS APPLY TO ANY THEORY OF LIABILITY AND SURVIVE FAILURE OF ESSENTIAL PURPOSE.

14. Indemnification

You will defend, indemnify, and hold harmless DetailAIO and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys’ fees) arising from: your breach of these Terms; Your Content; your goods, services, and transactions with your customers; your communications (including text messages and calls) with your customers; your violation of law or third-party rights; or unauthorized use of your account caused by your failure to secure it.

15. Dispute Resolution and Governing Law

• Talk to us first. Before filing a claim, contact us at admin@detailaio.com with a written description of the dispute; the parties will attempt in good faith to resolve it within sixty (60) days.
• Arbitration. Unresolved disputes will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court — except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property misuse. YOU AND DETAILAIO EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
• Governing law. These Terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-laws principles.
• Any claim must be brought within one (1) year after it accrues, to the extent permitted by law.

16. Changes to These Terms

We may revise these Terms from time to time. For material changes we will provide reasonable prior notice — such as by email or in-app notice — and update the effective date above. Continued use of the Services after changes take effect constitutes acceptance. Notices from us may be provided electronically and are deemed received when sent.

17. General

These Terms, together with the Privacy Policy and any plan-specific terms presented to you, are the entire agreement between you and DetailAIO regarding the Services. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, it will be reformed to the minimum extent necessary and the remainder stays in effect. Our failure to enforce a provision is not a waiver. Nothing in these Terms creates rights in any third party.

Contact Us

Questions about these Terms? Contact us at admin@detailaio.com.